I’ve received at least two calls in the past week that got me thinking. (and a little frustrated to be honest) These phone calls went something like this, “Um, hello, my name is ______, and I received a quote from you a while back to do our hardwood floors. Well, we decided to hire another company and we are not pleased with the results. Could you come out and tell us what it would take to fix them.”
No one is ever happy in these types of situations. The contractor they hired is certainly unhappy because they probably haven’t been fully paid for the work they did, and trust has been broken; the customer is unhappy because they didn’t get the quality of work they thought they were paying for; and, of course, I’m unhappy because I didn’t get the job in the first place, and no one ever wants to pay what it will take to fix a floor that has been messed up.
So, please, do us all a favor, and don’t get into a situation like this. When you are considering hiring a company to do your hardwood floors, here are a few pointers:
- Do your research- check out testimonials, reviews, and ask for references from past customers. Angie’s list and Google Plus pages are two ways to find objective reviews that cannot be edited or controlled by the company. (on a side note, the Better Business Bureau is not a good way to find reputable companies. In fact, they are not a reputable organization in my opinion. It has been well documented that companies can control their ratings provided they give the BBB enough $ to correct any negative feedback)
- Ask good questions- Before you hire someone, ask a lot of questions. Ask what their process is like or how the products they use measure up to other companies. Ask how many years experience they have. Ask whether they use hourly guys to do the work or whether they sub-contract to other companies. Ask as many questions as you can think of and you will get a good sense of whether someone is shooting straight with you or just trying to tell you what you want to hear.
- Observe- Once you reach the point of hiring someone and starting the work, observe to see if all the things they told you are true. I don’t mean hover over them every minute and breath down their neck. (it happens) I just mean, be aware of what is going on, and be ready to interject if you don’t feel comfortable about something. It’s much easier to voice your concerns and have them addressed before the work is completed. I would much rather correct something in the middle of a job then after I’m done and expecting to collect a check.
Finally, if you want to hire a reputable company that will always do the job right the first time with a thorough process and top-quality products, hire us. Don’t hire the cheap guy then call us to fix it. (: